Innovation
Innovation is any idea, program or effort where the implementation improves the efficiency, effectiveness or responsiveness of a town service or operation. An innovation also can be an idea that addresses a major community need or strategic priority. An innovation generally is described as an improvement that changes the way something has been done in the past.
Service Excellence
Service excellence is an action or change that impacts the quality of service a customer receives. A customer can be widely defined, such as a community member, business operator, tourist, coworker, appointed board, department, vendor, or other government or nonprofit agency. Examples of exemplary service include:
- Assisting a community member in need.
- Implementing an idea that improves communications and the provision of critical information to the public.
- Assisting coworkers or other departments beyond the normal call of duty.
This category also rewards employees for enduring sustained periods of a day to a year or more of extraordinary workloads or stressful circumstances that may impact their personal and family well-being. Employees recognized for this work exhibit calm and show resilience and endurance in providing exceptional service despite challenges, obstacles and adversity.
Innovator of Distinction
The Innovator of Distinction Award recognizes exceptionally creative ideas or actions that encourage similarly bold thinking to become part of the town’s organizational culture. Because the award recognizes especially unique ideas, it is awarded on a limited basis and may not be awarded annually.