The town has taken a number of actions in response to the COVID-19 (coronavirus) pandemic. Some of these actions affect town services. Please check this page often for updates, and subscribe to town news releases.
Town offices are closed to the public until further notice. Cash water payments may be made by appointment only. See the news release for more information.
Town employees are telecommuting when possible. Customers can receive assistance by phone and email. See the Contact Us page of the town’s website.
Many meetings of the Hillsborough Board of Commissioners and the town's appointed boards are being held online. These may be viewed on the town's YouTube channel.
Water and sewer payments
Water and sewer customers are urged to pay their bills via credit or debit card online or by telephone. Appointments are available for cash payments only for customers who have no other way to pay. For details and other restrictions, see the news release. A video showing the location of the billing office is available below. No other business will be transacted in person.
- Pay online: www.municipalonlinepayments.com/hillsboroughnc.
- Pay by phone: 833-262-5902 toll-free 24 hours a day.
New water and sewer service
To set up a new account, follow the instructions in the "new service accounts" section on the Water and Sewer Billing and Collections page of this website.
Vaccinations are now available to all people age 5 and older.
The N.C. Department of Health and Human Services advises all vaccinated people to get a booster shot if they are at least 12 years old and received a second dose of the Pfizer or Moderna vaccines at least six months ago or received the Johnson & Johnson vaccine at least two months ago.
To find a nearby location to receive a vaccine or for vaccination questions, visit the NCDHHS website at MySpot.nc.gov or call 888-675-4567 7 a.m.-7 p.m. Monday-Friday or 8 a.m.-4 p.m. Saturday-Sunday. Spanish and other languages are available.
Vaccine providers in the area include:
Duke Health ― Visit dukehealth.org or call 919-385-0429.
Hillsborough Pharmacy ― Visit indycarehealth.com or call 919-245-1212.
Orange County Health Department — Visit orangecountync.gov/GetYourShot or call 919-913-8088.
UNC Health ― Visit unchealthcare.org/coronavirus/vaccines/ or call 984-215-5485.
Walgreens ― Visit walgreens.com or call 800-925-4733.
The Orange County Health Department is currently conducting COVID-19 testing by appointment. For more information about this and other testing options, see the county’s COVID-19 Testing page.
To schedule a testing appointment with the county, call 919-913-8088.
Updated guidance from the Centers for Disease Control and Prevention recommends that fully vaccinated people wear masks indoors in areas where the COVID-19 virus has substantial or high community transmission. See the CDC’s COVID Data Tracker.
Orange County has reinstated its indoor countywide mask mandate effective Aug. 11, 2021. The mandate applies to anyone 2 years and older, regardless of vaccination status.
Environmental Health complaints
Anyone who is concerned that a business is failing to adhere to the COVID-19 policies may complete an Orange County environmental health complaint form. An environmental health specialist will follow up with the business to work on compliance.
Orange County maintains a listing of resources available to the community on its COVID-19 Community Resources page. Below are some ways to help your community. Please remember that adhering to COVID-19 safety measures is the most important way you can support our community.
Orange County staff can assist with several county programs including Eviction Diversion and Emergency Housing Assistance. For more information, see the news release.
People in housing crisis can call the Orange County Housing Helpline at 919-245-2655 to talk with someone noon-4 p.m. Monday-Friday or midnight-6 a.m. Sunday-Thursday.
Contact staff by email at firstname.lastname@example.org.
The town and state offer water assistance programs for temporary emergency help with paying water and sewer bills.
For more information on receiving assistance or on donating to the town program, see the Water Assistance page.
Orange County and the towns and chambers of commerce within the county are working together to help mitigate the financial hardship small businesses are experiencing due to the COVID-19 outbreak and to help provide guidance on employment and reopening. The group is providing guidance and funding options to businesses. See the group's COVID-19 Resource Hub.
State business guidance and resources are available in the documents below and on the state's COVID-19 Guidance webpage.
Small Business Administration assistance
Small business owners in North Carolina can seek assistance from the U.S. Small Business Administration due to COVID-19. See the agency's Coronavirus Relief Options page for more information.
The Orange County Long-Term Recovery Group is creating a plan for recovery from COVID-19 to help strengthen the community for all people. See the plan website for more information.
You can help slow transmission of the virus by using the state’s SlowCOVIDNC Exposure Notification app. Download the app, enable your Bluetooth and Exposure Notification settings, and be notified if you have been in close contact with someone who has shared a positive COVID-19 test result in the app.
Once you opt-in to the notification system, you can also anonymously share a positive COVID-19 test result in the app. SlowCOVIDNC protects your identity and privacy while empowering you to protect yourself, your family, and your community.
For more information, please visit the county, state and federal resources listed below.
Orange County Health Department
- Web — English or Spanish
- Facebook — @orangecountyhealthdepartment
- Twitter — @OrangeHealthNC
- YouTube — OCHDNC
- Phone — 919-245-6111, 8:30 a.m.-5 p.m. Monday-Friday
- Text updates — OCNCHEALTH (English) or OCNCSALUD (Spanish) to 888777
- Email — email@example.com
N.C. Department of Health and Human Services
- Web — English or Spanish
- Facebook — @ncdhhs
- Twitter — @ncdhhs
- Phone (vaccination questions) — 888-675-4567 7 a.m.-7 p.m. Monday-Friday or 8 a.m.-4 p.m. Saturday-Sunday
- Phone (general) — 888-892-1162 or 211 any time
- Text updates — COVIDNC to 898211
Centers for Disease Control and Prevention
N.C. Executive Order No. 116 — emergency declaration, effective March 10, 2020
Orange County emergency declaration amendment — effective Aug. 10, 2021