Town Services Affected by COVID-19
The Town of Hillsborough is taking a number of actions to slow the spread of the COVID-19 (coronavirus) pandemic. These actions affect some town services. Essential services are continuing, such as police and fire protection, solid waste collection, and water and sewer service.
The state has issued a series of statewide orders restricting certain activities to slow the spread of COVID-19. See the COVID-19 Restrictions page on this website for more information.
Please check this page often for updates on changes in service, and subscribe to town news releases.
Town offices, staffing and meetings
Town offices and staffing
Town offices are closed to the public until further notice. Cash water payments may be made by appointment only. See the news release for more information.
Town employees are telecommuting when possible. Customers can receive assistance by phone and email. See the Contact Us page of the town’s website.
The Hillsborough Board of Commissioners's virtual meetings may be viewed on the town's YouTube channel.
Many Hillsborough advisory board meetings have been canceled. Any virtual meetings may be viewed on the town's YouTube channel.
The State of the Town Address on March 23 was a virtual event. See the summary news release or a video of the address below.
Orange Rural Fire Department
Orange Rural Fire Department's station and trucks are currently not open for tours. Limiting public access helps avoid potential cross contamination of the virus in case firefighters have been exposed during a call or in case visitors are carrying the virus. Firefighters are less likely to don personal protective equipment at the station.
If you need assistance and are by the station, you can ring the bell at the side door by the parking lot. However, everyone should call 911 for emergencies.
The town contracts for fire service through Orange Rural Fire Department. For more information, see the Fire Department website.
For the monthly bulk items collection, please place only large items out for collection to prevent the need for Public Works staff to handle items by hand. Collection of bulk items takes place the second full week (starting on Sunday) of each month. See the Garbage Collection page.
Parks, greenways and playgrounds are open, but community members must maintain a distance of 6 feet from others to avoid spreading the virus. Gatherings of more than 50 people are prohibited. The state has mandated use of face coverings in many situations, including use when distances of 6 feet cannot be maintained. See the COVID-19 Restrictions webpage for more information.
Picnic shelters and fields are available for use with social distancing. Shelters can be reserved for up to 50 people. Community members are encouraged to disinfect picnic tables and benches before use.
Athletic fields currently cannot be reserved, and organized games that bring people close together should not occur.
Water and sewer billing
Water and sewer customers are urged to pay their bills via credit or debit card online or by telephone. Appointments are available for cash payments only for customers who have no other way to pay. For details and other restrictions, see the news release. A video showing the location of the billing office is available below. No other business will be transacted in person.
- Pay online: www.municipalonlinepayments.com/hillsboroughnc.
- Pay by phone: 833-262-5902 toll-free 24 hours a day.
To set up a new account, follow the instructions in the "new service accounts" section on the Water and Sewer Billing and Collections page of this website.