The Utilities Department provides water and sewer service to Hillsborough residents and out-of-town customers.
Utilities Department staff provide support to the Water and Sewer Advisory Committee, an appointed advisory board responsible for making recommendations related to management of the Water and Sewer Fund.
Incidents such as construction-related water line breaks can lead to advisories for water customers to boil water as a precaution before consuming it. During an advisory, an updated map and other information can be found on the boil water advisories page on this website. For more information, see the FAQ: Boil Water Advisories webpage.
The town has a backflow prevention program to manage cross-connections with the town's water supply and to protect the water supply. The program requires backflow prevention devices and the regular testing of these devices at a number of facilities For more information, see the following pages on this website:
The Utilities Department maintains several educational outreach programs. For more information, see the Utilities Educational Outreach page on this website.
The West Fork Eno Reservoir is owned by the Town of Hillsborough and located outside town limits in nearby Cedar Grove. Construction of the reservoir began in 1998, with the first phase opening in 2000. Work on the reservoir’s second phase began in 2018 and is expected to be complete in 2021. For more information on the expansion, see the project page.
Recreation, including boating, hunting and fishing, is not permitted at the reservoir or the surrounding town-owned property. The federal and state permits under which the town was allowed to build and expand the reservoir require that a 100-foot buffer around the reservoir be placed into a conservation easement. Because the town purchased the properties surrounding the reservoir, it is working with the state to put this land under deed restrictions to satisfy the requirement. The easement requires the land be kept in a natural state with no development, recreation or access other than to maintain the reservoir. The purpose of the easement is to protect the source of the town’s drinking water and to allow mitigation of the effects of the reservoir’s construction and expansion.
Were the town able to allow recreation at the reservoir, risks would include the introduction of invasive animals and plants, including hydrilla, which can cause damage to the environment and utility equipment. The town also does not have the resources to oversee public activities at the reservoir and cannot assume the risk or liability of allowing recreational activities.
Additional customer documents are available on the pages of each utilities division and on the Utilities Educational Outreach page.
Please see the Water and Sewer Billing and Collections page for information on bill payment, meter readings, routine checks for leaks or malfunctioning meters or connections for new customers.
Report water line breaks, frozen meters and other water-related emergencies immediately by calling 919-732-3621.
105 E. Corbin St., Hillsborough, NC 27278
Offices are open 9 a.m.-5 p.m. Monday-Friday.