Administrative Services

The Administrative Services Department is located in the Administration Building on the Town Hall campus, 101 E. Orange St.

The Administrative Services Department includes the town's top-level management, as well as divisions and offices that serve the organization. Administrative Services employees lead the Hillsborough Diversity, Equity and Inclusion Core Team and are responsible for the biennial Community Survey.

The town manager reports directly to the mayor and Board of Commissioners. In addition to running the daily operations of the town, the manager advises, recommends and implements board policy.

Budget

The Budget Division is responsible for preparing the town's budget, under the oversight of the town manager and in collaboration with the various departments and divisions. It oversees Fleet Maintenance Operations. For more information, see the Budget Division page on this website.

Communications

The Communications Division provides town government information to community members and the media, including during emergency events. For more information, see the Communications Division page on this website.

Human Resources

The Human Resources Division is responsible for developing, interpreting and administering the personnel programs and policies that govern all town employees, including recruitment and selection, position classification and pay, personnel records, training and development, benefits administration, wellness, employee relations and equal employment opportunity. It oversees the Safety and Risk Management Office. For more information, see the Human Resources Division page on this website.

Information Technology

The Information Technology Division is responsible for overseeing the town's technology resources and coordinating contracted services.

Town Clerk

The Town Clerk Division provides administrative support to the Hillsborough Board of Commissioners. Duties include preparing agendas, giving legal notice of meetings, recording minutes of meetings, maintaining official records of the town and codifying town ordinances.

Community Survey

The town surveys community members every two years to better understand community priorities and to gather information about the quality of town programs and services. See the Community Survey page on this website for more information.

Diversity, Equity and Inclusion Core Team

The town's diversity, equity, and inclusion core team is led by the administrative services director and human resources manager. The team meets monthly to:

Develop goals for improving diversity, equity and inclusion in Hillsborough.
Define and implement a racial equity action plan.
Advise, participate in, and facilitate diversity, equity and inclusion trainings.
Plan and lead community engagement regarding diversity, equity and inclusion.
Gather baseline data.

The team is using the One Orange Countywide Racial Equity Framework — created with Carrboro, Chapel Hill and Orange County — as a basis for a racial equity plan specific to Hillsborough.

For additional information on efforts in this area, see the Diversity, Equity and Inclusion page.

file icon One Orange Countywide Racial Equity Framework — Catalyst for Moving Forward