The Administrative Services Department includes the town’s top-level management, as well as divisions and offices that serve the organization. Staff members lead diversity, equity and inclusion efforts and are responsible for the biennial Community Survey.
The town manager reports directly to the mayor and Board of Commissioners. The manager runs the town’s daily operations and advises, recommends and implements board policy.
The department consists of the following divisions, offices and operations. See the linked pages for more information.
Budget Division is responsible for preparing the town’s budget, under the oversight of the town manager and in collaboration with the various departments and divisions. It oversees Fleet Maintenance Operations.
Communications Division provides town government information to community members and the media, including during emergency events.
Human Resources Division develops, interprets and administers the personnel programs and policies that govern all town employees, including recruitment and selection, position classification and pay, personnel records, training and development, benefits administration, wellness, employee relations and equal employment opportunity. It oversees the Safety and Risk Management Office.
Information Technology Division oversees the town’s technology resources and coordinating contracted services.
Town Clerk Division provides administrative support to the Hillsborough Board of Commissioners. Duties include preparing agendas, giving legal notice of meetings, recording meeting minutes, maintaining official town records and codifying town ordinances.
Offices and operations
Fleet Maintenance Operations maintains all town vehicles, heavy equipment and self-propelled mowers, as well as miscellaneous equipment such as push mowers, weed trimmers, pumps, welders and generators.
The Safety and Risk Management Office manages an occupational and workplace safety training program. The safety and risk manager also evaluates accidents and administers the workers compensation program.
The town surveys community members every two years to better understand community priorities and to gather information about the quality of town programs and services. See the Community Survey page on this website for more information.
The town's diversity, equity, and inclusion core team is led by the administrative services director and human resources manager. The team meets monthly to:
- Develop goals for improving diversity, equity and inclusion in Hillsborough.
- Define and implement a racial equity action plan.
- Advise, participate in, and facilitate diversity, equity and inclusion trainings.
- Plan and lead community engagement regarding diversity, equity and inclusion.
- Gather baseline data.
The team is using the One Orange Countywide Racial Equity Framework — created with Carrboro, Chapel Hill and Orange County — as a basis for a racial equity plan specific to Hillsborough.
For additional information on efforts in this area, see the Diversity, Equity and Inclusion page.
One Orange Countywide Racial Equity Framework — Catalyst for Moving Forward
101 E. Orange St., Hillsborough, NC 27278
Offices are open 8 a.m. to 5 p.m. Monday-Friday.
Administrative Services Director
Town Clerk/Human Resources Technician
Human Resources Manager
Information Technology Manager