The Utilities Department provides water and sewer service to Hillsborough residents and out-of-town customers.
The department oversees the town's Water Treatment Plant; Wastewater Treatment Plant; and Water Distribution and Wastewater Collection divisions.
The Water Treatment Plant takes water from the Eno River, cleans and disinfects it, then pumps it to residents. For more information, see the Water Treatment Plant page on this website.
The Wastewater Treatment Plant was built in 1977, with upgrades in 2001 and 2007 to improve solids management, nutrient removal and treatment capabilties. A 2014 expansion and upgrade allowed the plant to meet recent state requirements to protect Falls Lake, resulting in discharged water quality among the best in the nation. For more information, see the Wastewater Treatment Plant page on this website.
The Water Distribution and Wastewater Collection Division is responsible for repairing water line leaks, cleaning and repairing sewer lines, and maintaining booster pump stations and sewage lift stations. For more information, see the Water Distribution and Wastewater Collection Division page on this website.
Utilities Department staff provide support to the Water and Sewer Advisory Committee, an appointed advisory board responsible for making recommendations related to management of the Water and Sewer Fund.
The town has a backflow prevention program to manage cross-connections with the town's water supply and to protect the water supply. The program requires backflow prevention devices and the regular testing of these devices at a number of facilities For more information, see the following pages on this website:
The Utilities Department maintains several educational outreach programs. For more information, see the Utilities Educational Outreach page on this website.
The West Fork Eno Reservoir is owned by the Town of Hillsborough and located outside town limits in nearby Cedar Grove. Construction of the reservoir began in 1998, with the first phase opening in 2000. Work on the reservoir’s second phase began in 2018 and is expected to be complete in 2021. For more information on the expansion, see the project page.
Recreation, including boating, hunting and fishing, is not permitted at the reservoir or the surrounding town-owned property. The federal and state permits under which the town was allowed to build and expand the reservoir require that a 100-foot buffer around the reservoir be placed into a conservation easement. Because the town purchased the properties surrounding the reservoir, it is working with the state to put this land under deed restrictions to satisfy the requirement. The easement requires the land be kept in a natural state with no development, recreation or access other than to maintain the reservoir. The purpose of the easement is to protect the source of the town’s drinking water and to allow mitigation of the effects of the reservoir’s construction and expansion.
Were the town able to allow recreation at the reservoir, risks would include the introduction of invasive animals and plants, including hydrilla, which can cause damage to the environment and utility equipment. The town also does not have the resources to oversee public activities at the reservoir and cannot assume the risk or liability of allowing recreational activities.
Additional customer documents are available on the pages of each utilities division and on the Utilities Educational Outreach page.
Please see the Water and Sewer Billing and Collections page for information on bill payment, meter readings, routine checks for leaks or malfunctioning meters or connections for new customers.
Report water line breaks, frozen meters and other water-related emergencies immediately by calling 919-732-3621.
105 E. Corbin St., Hillsborough, NC 27278
Offices are open 9 a.m.-5 p.m. Monday-Friday.