FAQ: Utility Billing and Payments Platform

The Town of Hillsborough has been contracting with utility software and customer service provider FATHOM for utility billing and collections services since Nov. 2, 2016. See a joint statement about the agreement. Note that AMR refers to automatic meter reads (a system for monthly meter reads that requires staff to drive by meters) and that AMI refers to advanced metering infrastructure (a system that uses antennas to provide more frequent meter reads without the need for staff to drive by meters).

Below are answers to some frequently asked questions about the current billing and payments platform. Click on a question to view the answer.