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FAQ: Utility Billing and Payments Platform

The town has resumed in-house billing and collections, effective Feb. 26, 2019. The last day for payments through the utility software and customer service provider FATHOM was Feb. 25. Below are answers to frequently asked questions about the billing and payments platform. Click on a question to view the answer.

Documents and a video in Spanish are at the bottom of this page. Los documentos y un video en español se encuentran en la parte inferior de la página.