Water Assistance
About 800 to 900 town water and sewer accounts are overdue each month. Although most bills are paid eventually, customers sometimes incur late fees and service disruptions. State law prevents the town from charging different rates to customers based on income.
Eligible customers may seek assistance in paying water and sewer bills through the Hillsborough Water Assistance Program, which is funded through donations and is administered through a partnership with Orange Congregations in Mission, a local nonprofit organization.
Eligible candidates must be recommended by the Orange County Department of Social Services or a local church. For more information, contact:
- Orange County Department of Social Services at 919-245-2800.
- Orange Congregations in Mission at 919-732-6194.
To make a one-time payment via the town:
- Online — use the payments and donations website.
- By mail — send a completed donation form with check payment to Town of Hillsborough, PO Box 429, Hillsborough, NC 27278.
- In person — bring any form of payment to the Financial Services Department in the Town Hall Annex, 105 E. Corbin St. A drop box is available for check payments.
To add a monthly donation to a water and sewer bill:
- By mail — send a completed donation form with check payment to Town of Hillsborough, PO Box 429, Hillsborough, NC 27278.
- Electronically — use the online form or email a completed donation form to customerservice@hillsboroughnc.gov.
- In person — bring a completed donation form to the Financial Services Department in the Town Hall Annex, 105 E. Corbin St. A drop box is available.
To make a one-time payment to Orange Congregations in Mission:
- By mail — send a check to Orange Congregations in Mission, 300 Millstone Drive, Hillsborough, NC 27278. Note the donation is for the Hillsborough Water Assistance Program.
- In person — visit Orange Congregations in Mission at 300 Millstone Drive. Check the organization's website for business hours. Note the donation is for the Hillsborough Water Assistance Program.
