Hillsborough Honors 39 Employees for Innovation, Customer Service and Endurance

Tuesday, Oct. 10, 2017
Hillsborough Honors 39 Employees for Innovation, Customer Service and Endurance
Mayor Tom Stevens (fourth from left) stands with some of the 39 town employees honored for innovation, customer service and endurance.

The Town of Hillsborough rewarded 39 employees on Monday night, Oct. 9, for innovation, customer service and endurance during the ninth year of the town’s employee awards program.

The awards program recognizes employees for exceptional contributions, ideas and efforts that result in superior service and/or cost savings for citizens. This year, the Endurance Award was added to the awards categories, recognizing employees who endure sustained periods of extraordinary workloads or stressful circumstances, which may impact their personal and family well-being.

Six instances of innovation, thirteen of customer service and four of endurance were recognized this year, with several employees receiving awards in more than one category and three employees receiving three awards. The awards were presented at the start of the Hillsborough Board of Commissioners’ regular monthly meeting.

“We want to recognize outstanding work done by employees because it’s an opportunity for all the other employees to learn and get motivated and to help us do a better job in our services,” Hillsborough Town Manager Eric Peterson said.

“The town employees for Hillsborough do so many amazing things,” he added, noting likely more examples of exemplary work have gone unrecognized. “That’s the Hillsborough way — employees are always trying to go the extra mile.”

Among the Fiscal Year 2017 awards, Utilities Maintenance Technician II and Meter Reader Tyrone Hodge received gold and silver awards in endurance for his work since the town’s transition to the FATHOM water and sewer billing platform in October 2016, with the Silver Award shared with other Finance Department staff. The partnership with FATHOM was intended to halve the meter reading duties but instead doubled them. “The work Tyrone put into his job went above and beyond his normal duties and even went significantly above and beyond what was required of the rest of the finance staff during this period,” Hodge’s nomination states.

In addition, Hodge received a Bronze Innovation Award with Troy Miller, backflow specialist and coordinator of the town’s fats, oil and grease program, and Scott Smith, utility mechanic III. The employees built and retrofitted hydrant boxes to protect the town’s water supply, alleviating a potentially hazardous backflow situation, saving the town $350 per box and creating a new income source.

Read more about those awards, as well as other awards and recipients in the document Fiscal Year 2017 Innovation, Customer Service and Endurance Awards.

After presenting the awards, Peterson also thanked the families of town employees.

“Being a partner or spouse for somebody who works for local government is often a frustrating and challenging task because of the hours we have to put in and the stress we take home,” he told the families present. “Thanks to all family members for supporting our great employees.”

In addition to the awards, Gold Award recipients received $500 and one day of vacation; Silver Award recipients received $250; Bronze Award recipients received $100; and Honorable Mention recipients received $50.

Endurance Award winners also received a copy of the book “Endurance: Shackleton’s Incredible Voyage” by Alfred Lansing. The survival story about a two-year journey to be the first to reach the South Pole was the premise for the new award and will be a featured book in the town’s book club program for employees.

The committee that reviewed nominations and selected recipients this year consisted of commissioners Mark Bell and Jenn Weaver, Town Manager Eric Peterson, Human Resources Director and Town Clerk Katherine Cathey, Human Resources Analyst and Deputy Town Clerk Sherri Ingersoll, Assistant to the Town Manager Jen Della Valle and Public Works Crew Leader and Equipment Operator III Dustin Hill.

Nominations may be made by anyone throughout the fiscal year, including citizens. To nominate an employee, contact the human resources analyst by email or by phone at 919-296-9442.

Related documents

      Document Awards Guidelines

      Document Innovation, Customer Service and Endurance Awards

      Document Nomination Form