Hillsborough to Survey Residents on Satisfaction, Priorities

Monday, Oct. 9, 2017
Hillsborough to Survey Residents on Satisfaction, Priorities

The Town of Hillsborough will begin conducting a community survey this month to assess residents’ satisfaction with town services and to help set priorities for the town.

“We love Hillsborough, and that means continually working to maintain what’s special about our community,” note Mayor Tom Stevens and Town Manager Eric Peterson in a cover letter that will be received with the survey. “Getting your views on what the town can do better is a critical part of improving the quality of life in Hillsborough.”

The survey will be administered to town residents by postal mail, email and phone and should be received in postal mailboxes by late next week, the week of Oct 16. All Hillsborough households will receive a survey, which should take most people about 10 to 15 minutes to complete. A Spanish version of the survey will be available by phone. Individual results will remain confidential.

Survey questions will ask residents about their level of satisfaction and priorities for a wide range of community services. These include public safety, parks and recreation, code enforcement, public works, communication, and customer service. Overall results will be discussed at a Hillsborough Board of Commissioners meeting later this fall and placed on the town’s website.

The statistically valid survey will be administered by ETC Institute of Olathe, Kansas. The agency specializes in conducting surveys for local governmental organizations across the United States, including more than 30 communities throughout North Carolina.