Year-End Updates Available on Town Initiatives and Priorities

Wednesday, Nov. 29, 2017

The Town of Hillsborough’s year-end updates for its balanced scorecard and top departmental priorities are available for review.

The Hillsborough Board of Commissioners discussed the results of the town’s Fiscal Year 2016-17 initiatives and priorities during its Monday work session in the Town Barn. While the town has reported on balanced scorecard results for the last 10 years, this is the first year it has presented a year-end update for top departmental priorities.

“Not only is it important to measure our performance toward our top priorities and strategic objectives, it’s also important that we reflect on our performance at year’s end to determine next steps and ways to improve our performance in the future,” said Assistant to the Town Manager Jen Della Valle. “Departments stayed extraordinarily busy this past year to maintain quality services for the Hillsborough community. Nevertheless, they made great progress toward their top departmental priorities, identifying their main accomplishments and any challenges they encountered.”

Hillsborough adopted the use of a balanced scorecard in Fiscal Year 2007-08 as a way of documenting, monitoring and testing strategies to meet key objectives. Each town department has its own balanced scorecard of specific initiatives, targeted outcomes for the initiatives and ways to measure the performances of those initiatives. This past fiscal year, departments also mapped top priorities and step-by-step ways to achieve goals.

“We have an enormous amount of items on our plate that need attention, and our town staff do such a good job that it’s easy to forget just how small the number of folks working in town government is,” Hillsborough Mayor Tom Stevens said. “The priority-setting process has really helped us all — officials, staff and volunteers alike — focus on what matters. The success we’ve had — from building parks, keeping up with our infrastructure, or to community policing — in large measure comes from investing effort and resources based on priorities.”

For more information, contact the assistant to the town manager by email or by phone at 919-296-9424.

Related documents

      Document Fiscal Year 2016-17 Balanced Scorecard Executive Summary

      Document Fiscal Year 2016-17 Balanced Scorecard Report

      Document Fiscal Year 2016-17 Top Departmental Priorities Update