Hillsborough Recognized for Performance Management Leadership

Tuesday, July 11, 2017
Hillsborough Recognized for Performance Management Leadership

The Town of Hillsborough recently earned a certificate of achievement in performance management from the International City/County Management Association.

The association annually invites city and county governments to apply for the recognition as a way to encourage local governments to make a commitment to collect and analyze data, report it transparently and use it to engage citizens and improve local governments. This was the first time Hillsborough had applied for the recognition.

“Transparent data-driven decision-making, reporting and communication are built into the town’s strategy map and mission, which speak to our commitment to serving as stewards of the public trust,” said Commissioner Kathleen Ferguson, who is serving as mayor pro tem. “Hillsborough is fortunate to be served by dedicated staff and employees who take this commitment to heart. While we are proud of the quality service delivered to our citizens every day, we are honored to have our employees’ efforts recognized by the governing professionals represented by ICMA.”

As part of the application for the recognition, Hillsborough staff detailed how the town uses the balanced scorecard to assess how well the town is doing in pursuing its key objectives and achieving its desired results and how the town informs citizens about progress toward meeting measurable goals through news releases and social media as well as special programs like the annual Citizens Academy.

Hillsborough was one of 19 jurisdictions to receive the Certificate of Achievement and one of 57 recognized overall. The recipients of recognition can be viewed on the association’s website. The International City/County Management Association provides support, publications, data, training and professional development to more than 11,000 city, town and county experts and other individuals and organizations in the United States and internationally.

“Collecting and analyzing data, sharing results with the public, and being willing to try innovative ideas are important to continuously improving operations,” Assistant to the Town Manager Jen Della Valle said. “We look forward to building upon our efforts in the coming years as we strive to become more analytical, adaptive and responsive as an organization.”

For more information, contact Assistant to the Town Manager Jen Della Valle by email or by phone at 919-296-9424.