Hillsborough to Join OC Alerts for Emergency Notifications

Friday, July 28, 2017
Hillsborough to Join OC Alerts for Emergency Notifications

The Town of Hillsborough is merging its emergency notification system with Orange County’s joint system, OC Alerts.

The merger takes place Tuesday, Aug. 1, and will save the town about $6,400 annually.

“Communication with our citizens and emergency preparedness are top-level objectives in our town’s one-page strategy map,” Hillsborough Mayor Tom Stevens said. “We believe that by partnering with other local governments on the OC Alerts platform, we can provide the same level of service and save taxpayer dollars.”

All residents, businesses and water customers signed up for the town’s notification system, Hillsborough Alerts, will be transferred automatically to OC Alerts, a partnership between Orange County, Orange Water and Sewer Authority and the towns of Carrboro and Chapel Hill. Both systems are powered by the global software company Everbridge. Hillsborough’s share in the partnership will be $1,124 annually.

“We are excited to welcome the Town of Hillsborough into the OC Alerts partnership,” said Kirby Saunders, emergency management coordinator for Orange County Emergency Services. “The partnership between Orange County, Chapel Hill, Carrboro, OWASA, and now the Town of Hillsborough is a testament to the shared commitment to all residents. We know that providing timely warnings and sharing information can save lives. Again, we welcome the Town of Hillsborough and its residents with open arms.”

Hillsborough Alerts users who self-registered will not need to make any changes to usernames or passwords. Changes users will see beginning Aug. 1 are:

  • Citizens now will use the OC Alerts portal to update preferences or to sign up for the notification system.
  • The caller ID for alerts sent by the county to hard line phones will be 919-245-6100. The caller ID for alerts sent by the Town of Hillsborough through OC Alerts to hard line phones will remain 919-241-4802. The caller ID for alerts sent through text messaging on cell phones will remain 89361 or 87844 whether from the county or from the town.
  • Alerts will be identified as being from OC Alerts.

To sign up or change preferences, visit the OC Alerts portal.

Citizens should be mindful that Orange Water and Sewer Authority provides water service to the Chapel Hill-Carrboro community. When selecting notification preferences through the OC Alerts system, Hillsborough water customers should sign up to receive notifications from the Town of Hillsborough. To find out whether your address receives water and sewer service from the Town of Hillsborough, visit the Jurisdiction and Service Areas page on the town’s website.

More information

For more information, contact:

  • Hillsborough Fire Marshal and Emergency Management Coordinator Jerry Wagner — 919-241-4801 or email
  • Emergency Management Coordinator W. Kirby Saunders with Orange County Emergency Services — 919-245-6100, ext. 6135 or ocalerts@orangecountync.gov