Report Potholes to Hillsborough, NCDOT

Friday, Feb. 2, 2018
Report Potholes to Hillsborough, NCDOT
Depending on the road, potholes should be reported to the town or to the N.C. Department of Transportation, which maintains some roadways within Hillsborough.

Citizens are encouraged to be on the lookout for potholes and to report them to the N.C. Department of Transportation or the Town of Hillsborough.

Some streets within Hillsborough are maintained by NCDOT, and concerns about these streets should be addressed to the state department. For a listing of these roads, see the Streets page of the town’s website. The location, size and depth of a pothole determine its priority for repair.

Potholes often appear on the most heavily traveled portions of roads and are common following winter. During winter months, moisture seeps into cracks in the pavement, where it freezes and expands before thawing. When ice expands, it causes cracks in the pavement to widen and the asphalt layer to rise. Traffic then loosens the pavement, eventually creating a pothole.

State-maintained roads

To report a pothole on a state-maintained road, contact NCDOT online at www.ncdot.gov/contact/Pages/form.aspx?UnitName=pothole or by phone at 877-368-4968 (877-DOT-4YOU). To help crews locate the pothole, provide as much information as possible about its location, including:

  • Town/city or county
  • Road name
  • Nearest intersection
  • Nearby landmarks
  • Lane of traffic that the pothole is in
  • Size and depth of the pothole

If a pothole is in a work zone, the contractor is responsible for the repair and will be notified.

Town-maintained roads

To report a pothole or other damage to town-maintained streets, contact the Town of Hillsborough by placing a work order by email or by phone at 919-296-9602. Provide the specific location of the problem, such as the nearest street address or intersection.

Tips for Handling Potholes

AAA offers the following tips for encounters with potholes:

  • Look ahead — Check the road ahead for potholes as an alert driver may have time to avoid potholes. Be sure to check surrounding traffic to ensure avoidance of a pothole won’t cause a collision or endanger nearby pedestrians or cyclists.
  • Slow down — If a pothole can’t be avoided, slow down. Hitting a pothole at higher speeds increases the chance of damage to tires, wheels and suspension components.
  • Inspect tires — Make sure tires are properly inflated and have enough tread. An underinflated or badly worn tire is more likely to suffer damage or allow the wheel or vehicle’s suspension to be damaged when hitting a pothole.
  • Avoid puddles — Puddles may conceal a deep pothole. Use care when driving through puddles and treat them as though they may be hiding potholes.