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Town Collecting Missing, Outdated Information for Utility Customers

Thursday, March 18, 2021
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The Financial Services Department is located in the Town Hall Annex, 105 E. Corbin St. One way customers can return information update forms is through a drop box at the building.

The Hillsborough Financial Services Department is updating its information on utility customers now and has sent forms to customers with missing or outdated information on their accounts.

The department is trying to collect email addresses for all customers to help address current gaps with mail service. In addition, accounts for customers added while the town was contracting with a vendor for utility billing and collections is missing necessary account information.

Specific information requested

The form from the town requests the water and sewer customer’s:

  • Name.
  • Service and billing addresses.
  • Phone numbers.
  • Email address.
  • Social Security and tax identification numbers (tax identification number requested for accounts under a business name).

The form also asks whether customers would like to receive their bills electronically or through the mail and whether the property type for the account is residential or commercial.

Social Security and federal tax identification numbers are requested so the Financial Services Department can confirm a person’s identity before releasing confidential account information and to contact the correct person if a bill collection process were to become necessary.

Customers are asked to complete the form and return it to the Financial Services Department. Anyone with questions should contact the department’s customer service staff by email at customerservice@hillsboroughnc.gov or by phone at 919-296-9450. Please leave a voicemail with a phone number for a return call.