News

Consider Helping Neighbors with Water Bills

The Water Assistance Program relies on donations and is administered by a nonprofit.

Tuesday, Nov. 22, 2022
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If you're looking for a way to help others this holiday season or to participate in #GivingTuesday on Nov. 29, consider donating to the Hillsborough Water Assistance Program.

“People are no longer cocooning at home; however, with record high inflation, things are much worse for those who have to choose between gas in their car to get to work and food for the family,” said Saru Salvi, vice chair of the Hillsborough Water and Sewer Advisory Committee, which makes recommendations to the town regarding its water and sewer fund management.

“Don’t let Hillsborough’s water bill be another stressor. Won’t you help people with their water bills by donating to the Hillsborough Water Assistance Program?”

Program details

The Water Assistance Program provides temporary assistance to eligible Hillsborough customers in paying their water and sewer bills. It is administered through a partnership with the local nonprofit organization Orange Congregations in Mission and is funded solely through your donations. There are three ways to contribute:

  • One-time donations to the fund — These can be made through the town’s payments and donations site.
  • Monthly pledges of up to $20 — Existing customers can add these to their water and sewer bills and can do so through an online form.
  • Direct donation to Orange Congregations in Mission — You can send a check or stop by the facility, 300 Millstone Drive, Hillsborough, NC 27278. Note your donation is for the Hillsborough Water Assistance Program.

No overhead deductions or program administration fees come from your donations. Information on making donations by mail as well as a downloadable form are available on the Water Assistance Program page of the town’s website.

The Water Assistance Program was started in March 2006 with $5,000 of seed money from the town. Eligible candidates are recommended by the Orange County Department of Social Services or a local church.

More information

Each month, about 700 to 750 town water and sewer accounts are overdue. Although most bills are paid eventually, customers sometimes incur late fees and service disruptions.

Hillsborough water and sewer rates are set to cover the costs of providing the utility service, which includes the operation, maintenance and improvements of the water and sewer system. Whether the town treats 1 million or no gallons of water and wastewater in a given month, costs still exist to support the people and facilities providing this service. Your taxes do not pay for any part of the water and sewer fund. State law prevents the town from charging different rates to customers based on income.  

As part of its work, the Water and Sewer Advisory Committee discusses rate structures that could provide a more equitable way to charge customers. The town expects to have both in-town and out-of-town vacancies on this board in the new year. If you want to be a part of understanding and guiding the water and sewer operations and communications, please apply.

#GivingTuesday

The generosity movement occurs the Tuesday after Thanksgiving. It was started in the United States in 2012 as a day encouraging people to do good and has grown to a year-round global movement that encourages people to give their time, a donation or the power of their voice to their local community.

Related documents


Document Donations leaflet  (English and Spanish)

Document Downloadable donation form  (English and Spanish)

Document Flyer for assistance  (English and Spanish)