Town Offices to Reopen to the Public May 2
Town offices will fully reopen to the public May 2 after being closed as a precaution during the COVID-19 pandemic. All appointed boards will resume meeting in person as well.
“Town staff is excited to reopen the doors to our buildings. Our jobs are more rewarding and it’s easier to provide quality service when we can meet face to face with the members of our community,” Town Manager Eric Peterson said. “Since Hillsborough is a small town, employees are often on a first-name basis with so many of our customers, so we’re looking forward to the interactions and catching up with our with our friends and neighbors after almost two years of COVID precautions.”
Financial Services and Planning staff have recommendations to ease your service experience.
Financial Services (including utility billing)
The Financial Services Department, which includes utility billing, is located at the Town Hall Annex, 105 E. Corbin St. You can visit between 9 a.m. and 5 p.m. Monday-Friday to pay with cash, check, or debit card or credit card. However, utility customers are encouraged to continue to pay online or by telephone. Additionally, customers are encouraged to sign up for electronic bills. See the news release.
There are several ways to pay utility bills:
Bank draft — Sign up to have the town automatically draft payment from your bank account on the 10th or 25th day of each month by completing the automated debit service form on the back of your bill or at the bottom of this webpage section. Submit the completed form with a voided check by mail, in person or by deposit box. Processing enrollment takes at least one billing cycle. Pay by other methods until your bill states, “Do not pay. Paid by draft.”
Bank originated bill pay — Set up recurring payments through your bank account by logging on to your bank's online bill pay service and entering Town of Hillsborough as a payee with the following “remit to” address: Town of Hillsborough, PO Box 429, Hillsborough, NC 27278. Enter your account or customer number in the format shown on your bill. Implementing electronic payments from your bank can take up to 90 days, but your bank will issue a paper check for payment during this time.
Deposit box — Visit the deposit box at the Town Hall Annex, 105 E. Corbin St., to leave a payment. Do not place cash in the drop box.
Mail — Send payments to Town of Hillsborough, PO Box 429, Hillsborough, NC 27278.
Online — Visit the town payments and donations website to pay by credit or debit card.
Telephone — Call 833-262-5902 toll-free 24 hours a day to pay by credit or debit card.
The Planning and Economic Development Division will be open May 2 for walk-in visitors, but visitors are advised to request an appointment with a planner before coming in.
The Board of Commissioners has resumed meeting in person. Those who would prefer to follow a meeting at home may watch the town board meetings in real time or later on the town’s YouTube channel. The town issues meeting summaries following the board’s regular meetings. Subscribe to news from the town. Appointed boards will resume meeting in person May 2. These board meetings will not be livestreamed to the town's YouTube channel. See Agendas and Minutes to catch up on appointed board meetings.
The Town of Hillsborough’s website contains news and information about town services and departments. Visit www.hillsboroughnc.gov. To contact staff or elected officials, visit the Contact Us page on the town website.