Avoid Being Scammed

If there were any issues with the town’s water, you would be notified by the town through its communication methods.

Saturday, Sept. 17, 2022
Image with sign that reads scam alert.

Town of Hillsborough staff have been made aware of a scam via text message and possibly phone call that makes claim of contamination in Hillsborough’s water. There is no issue with the town’s water.

Please do not click on any links related to this scam. If there were an issue with the town’s water, you would be notified by the town through the town’s various communication methods.

How to avoid utility scams

Below are tips from the Federal Trade Commission on how to avoid utility scams:

  • Hang up and call the utility company ― Use the number on your bill or the utility company’s website even if the person who contacted you left a call-back number. Often, the call-back numbers are fake. If the message came by text, don’t respond to the text. Instead call your utility company. If your bill says you owe anything, pay it as you normally would, not as the caller says.
  • Never wire money or pay with a reloadable card, gift card, or cryptocurrency to anyone who demands it ― Only scammers will require one of those types of payment. Your utility company won’t ask you to pay that way. Once you send the money, you probably won’t get it back.

Report utility scams

The Federal Trade Commission advises that if you were contacted by a fake utility company to:

  • Report the scam to your utility company online or by calling a number you know is real.
  • Report the scam to the commission at
  • Report the scam to your state attorney general.
  • Let other people know about the scam so they can avoid it, too.

The Hillsborough Water Treatment Plant can provide information on the quality of the town’s water. If you are concerned about an issue with the water, call the plant at  919-732-3621.

The Hillsborough Financial Services Department handles billing and collection for Town of Hillsborough water and sewer customers. For questions regarding billing, call customer service at 919-296-9450 and select Option 2. Or contact the department through the town website’s contact form or via the payments platform.

If you have paid a scammer, see the Federal Trade Commission’s What to Do If You Were Scammed page, which includes information on how you might get your money back.