Departments
The town is divided into departments to effectively manage each group's responsibility to the public.
The Administrative Services Department includes the town’s top-level management and divisions and offices that serve the organization. Staff members lead efforts on diversity, equity and inclusion and are responsible for the biennial Community Survey.
The department is responsible for these divisions:
The department also includes:
- Fleet Maintenance Operations, overseen by the Budget Division.
- Safety and Risk Management Office, overseen by the Human Resources Division.
The Community Services Department is responsible for most of the external town operations that impact the daily lives of residents. Staff members are responsible for overall management of the Comprehensive Sustainability Plan, Unified Development Ordinance, major facilities projects, regional transportation planning and affordable housing efforts.
The department is responsible for these divisions:
- Planning and Economic Development
- Public Works
- Public Space and Sustainability
- Stormwater and Environmental Services
Department staff provide support to these appointed boards:
- Board of Adjustment
- Historic District Commission
- Parks and Recreation Board
- Planning Board
- Tourism Board
- Tourism Development Authority
- Tree Board
The Financial Services Department is responsible for managing all aspects of the town’s finances. It oversees bill payments, including water and sewer bills, and oversees the town's payments and donations site.
See the water and sewer services page for information related to these services, including starting and stopping service.
The Hillsborough Police Department is responsible for general public safety, crime prevention, responding to and investigating crime, apprehension of those who commit crimes, public order, traffic safety, criminal justice records and safety education.
The department contains these divisions:
- Administrative and Support, which includes investigative functions, community services programs and other services.
- Operations, which includes patrol operations and the K9 program.
The Utilities Department provides water and sewer service to Hillsborough residents and out-of-town customers.
The department oversees the town's:
- Water Treatment Plant
- Wastewater Treatment Plant
- Water distribution and wastewater collection system
Staff also provide support to the Water and Sewer Advisory Committee, an appointed board responsible for making recommendations related to management of the Water and Sewer Fund.
